Common questions about how TakunoZa works, what it requires from your property, and what you can expect from the platform.
The technical integration typically completes within 2-3 business days after you provide API credentials for your property management system and booking channels. Historical data import takes an additional 3-5 days depending on how much data you have. Most properties are fully operational within one week of starting the setup process. We schedule your dashboard orientation session once all data is populated and verified.
Some older property management systems don't offer API integrations. In these situations, we can work with CSV file exports that you generate from your PMS. You would export booking and occupancy data monthly and upload it through the TakunoZa interface. While this requires more manual involvement than automatic API sync, it still provides consolidated analytics across your booking channels and review platforms.
All data transfers between your systems and TakunoZa use TLS 1.3 encryption. Your booking and guest information is stored on servers physically located in Japan, complying with local data residency requirements. We maintain ISO 27001 certification for information security management. Access to your dashboard requires two-factor authentication. We never share your property's data with third parties or use it for any purpose beyond providing analytics services to you.
Yes, any data visualization or report in TakunoZa can be exported as CSV or Excel files. You can select custom date ranges and choose which metrics to include in exports. This flexibility allows you to perform additional analysis in your own spreadsheets, share specific information with advisors, or integrate data into your financial planning documents. Your raw data remains yours and you have complete access to export it whenever needed.
You can add new booking channels to your TakunoZa account at any time through the settings interface. Adding a channel typically takes 1-2 business days for our technical team to configure and validate the connection. If you stop using a booking channel, you can disable it in your settings and it will no longer sync data, but historical information from that channel remains available for analysis. Channel changes don't affect your existing data or other active integrations.
TakunoZa's review analysis system processes reviews in their original language without translation. The sentiment analysis algorithms work across Japanese, English, Chinese, Korean, and several other common languages. When identifying recurring themes, the system recognizes equivalent concepts across languages - for example, comments about "location" in English and "場所" in Japanese are grouped together. You see reviews in their original language with sentiment indicators and theme categorization applied.
TakunoZa is designed for property owners and managers without technical backgrounds. The interface uses visual dashboards with charts and graphs rather than raw data tables. During the initial orientation session, we walk you through navigation and interpretation of key metrics. Most users become comfortable with daily operations within a few days of starting to use the platform. If you can use a web browser and navigate websites, you have the skills needed to use TakunoZa effectively.
Forecast accuracy depends on how much historical data your property has and how consistent your seasonal patterns are. Properties with two or more years of historical data typically see forecast accuracy within 10-15% of actual occupancy for periods 3-6 months ahead. Accuracy decreases for longer forecast horizons. The system updates forecasts weekly as new booking data arrives, refining predictions as you get closer to each date. Forecasts should be used as planning guidance rather than precise predictions.
Yes, you can create separate login credentials for different staff members who need access to analytics. Each user account can have different permission levels - for example, you might give your front desk manager view-only access while reserving full administrative access for yourself. All programs include up to five user accounts. Enterprise program clients can request additional user accounts if needed for larger teams.
If you decide to discontinue service, you can export all your historical data in CSV format before your account closes. We provide 30 days after service termination to complete any final data exports. After this period, your data is permanently deleted from our systems. We never retain customer data after service ends and we never use your data for any purpose beyond providing analytics services during your active subscription period.
While TakunoZa is specifically designed for small hotels and ryokans in Japan, the platform can work with properties in other countries if they use compatible booking systems and channels. However, some features like seasonal pattern recognition are optimized for Japanese tourism cycles, and our review analysis is most effective with Japanese, English, and Chinese language reviews. Properties outside Japan should contact us to discuss whether the platform fits their specific situation.
This depends on your property's size and how actively you manage revenue. Many property owners develop a routine of checking key metrics weekly and doing deeper analysis monthly. Some prefer daily checks during busy seasons and less frequent reviews during slow periods. The platform sends automated monthly summary reports to your email, so you stay informed even if you don't log into the dashboard regularly. There's no required check-in frequency - access the platform when you need insights.